Refund Policy

1. Free version

The core WiserPrompts extension is free. There is nothing to refund for the free tier — simply uninstall the extension from your browser if you no longer wish to use it.

2. Paid plans — 14-day money-back guarantee

All paid plans and one-time purchases come with a full 14-day money-back guarantee from the date of purchase, no questions asked.

3. Subscriptions

For monthly or annual subscription plans:

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• If you cancel within 14 days of your initial subscription payment, you are eligible for a full refund.
• Renewals may be refunded if requested within 14 days of the renewal charge.

4. Payments and refund processing

Payments for WiserPrompts paid plans are processed by Paddle, our authorised payment processor and Merchant of Record. Refunds are issued back to the original payment method. Processing time is typically 5–10 business days depending on your bank or card provider.

Paddle's own Buyer Terms also apply to your purchase.

5. How to request a refund

To request a refund, email us at support@wiserprompts.com with the subject line "Refund Request" and include:

• The email address used for the purchase.
• Your order or transaction ID (if available).

We aim to respond within 3 business days.

6. Changes to this policy

We reserve the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated date. The policy in effect at the time of your purchase applies to that purchase.

7. Contact

If you have any questions about our refund policy, please reach out at support@wiserprompts.com. We're happy to help.